If you live in an Awas Vikas (Housing Board) colony in Uttar Pradesh, you probably know the drill: a leaking pipe, a broken street light, or a clogged sewer often meant endless trips to government offices and piles of paperwork. But that’s about to change.In a move that brings Digital India straight to your doorstep, the UP Awas Vikas Parishad is launching a revolutionary "Single Call" system. This isn't just a helpline; it’s a complete overhaul of how civic problems will be solved across more than 65 districts in the state.What’s Changing for the Residents?Up until now, residents in Awas Vikas colonies had to figure out which specific department or engineer handled their area. It was a confusing maze of "not my department."With the new system, all you need is one number. Whether it’s a road repair issue in Lucknow or a drainage problem in Meerut, your complaint will be logged digitally and tracked until it’s fixed. This centralized system is designed to remove the middleman and hold officials accountable.Real-Time Tracking and Faster FixesThe beauty of this new initiative is the accountability factor. Here’s how it works:The Call: You dial the centralized number and report the issue.The Ticket: A digital ticket is generated and sent directly to the relevant officer in your district.The Deadline: Every complaint will have a pre-defined "resolution time." If the work isn't done, the ticket gets escalated to higher-ranking officials automatically.65 Districts, One StandardThis isn't a pilot project for just one or two cities. The UP government is rolling this out across 65+ districts. This means whether you are in a major hub like Kanpur and Ghaziabad or a smaller town, the quality of service from Awas Vikas should, in theory, be the same.Why This MattersFor years, Awas Vikas colonies—while well-planned—have struggled with maintenance once the initial construction phase is over. By digitizing the grievance process, the government is trying to ensure that these colonies remain livable and modern. It’s about giving the power back to the citizen. No more chasing "Babus"; just make the call and let the system do the work.
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